Refund Policy

Schoolsinfoline.com offers paid plans and add-on services to help schools increase their visibility and reach more parents. This policy explains when a refund may be issued, how to request one, and the timeline you can expect.

You may be eligible for a full or partial refund in the following situations:

• A duplicate payment was made for the same plan or service
• The purchased plan or service was not activated within 7 business days
• A technical error on our platform prevented delivery of the paid service
• You cancel within 48 hours of purchase and the service has not yet been activated

The following are generally not eligible for a refund once the service has been activated or delivered:

• Services that have already been fully delivered or activated
• Promotional or marketing campaigns that have already gone live
• Leads or enquiries already generated and shared with the school
• Charges resulting from incorrect information provided by the school

You may request cancellation of a subscription or add-on service at any time by contacting our support team. Cancellation will stop future billing cycles; it does not automatically entitle you to a refund for the current billing period unless the conditions in Section 02 are met.

Once a refund request is approved, it will be processed as follows:

• Refund requests are reviewed within 3-5 business days of submission
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method used at checkout
• You will receive an email confirmation once the refund has been processed

Refunds are issued using the same payment method used for the original transaction (credit/debit card, UPI, net banking, etc.). Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to reflect in your account after we process it.

If you believe a charge was made in error or a service was not delivered as described, please contact our support team within 15 days of the transaction with your order details. We will investigate and respond with a resolution within a reasonable timeframe.

We may update this Refund Policy from time to time to reflect changes in our services or for legal and regulatory reasons. Updates will be posted on this page with a revised date.